FAQs

How does booking work?

Start by completing the enquiry form. We'll get in touch to arrange a viewing of the space. Once you've visited, you'll be approved and set up with an account, from which you can book rooms by the hour as often as you need.

Can I see the room before I commit?

Yes, a viewing is required before your first booking. We'll arrange it at a time that suits you.

How much notice do I need to give?

No notice period required. Once you're approved and have had your viewing, you can book a room on the same day if it's available. Just check availability and book as normal.

What is the cancellation policy?

If you cancel more than 24 hours before your booking, there is no charge. If you cancel within 24 hours of your booking, the full room rate for that hour is still charged.

Can I book just one or two hours?

Yes. Rooms are available by the hour so you can book exactly what you need, with no minimum.

Can I book back-to-back appointments?

Yes, booking multiple hours in a row is available. Just allow a few minutes between clients for room turnover if you are changing rooms.

Can I book the same slot on a recurring basis?

Yes. Once you're approved, recurring weekly bookings are straightforward to arrange.

Is there parking nearby?

Yes. Morrisons Car Park (1 Jenner Close, DA14 6BF) offers 90 minutes free. Elm Parade Pay & Display (Elm Parade, Main Road, DA14 6NF) is paid parking. On-street, there are 1 hour bays on Hatherley Road and 2 hour bays along Granville Road and Hadlow Road, subject to availability.

How do clients find and enter the building?

We'll walk you through the full arrival process, including entrance and waiting area, during your viewing.

Is the room soundproofed?

The rooms are set up with confidentiality in mind. Sessions are not audible from the corridor or adjoining spaces.

Is the WiFi fast enough for video calls?

Yes. We have fast broadband throughout the building, suitable for Zoom, Teams and similar platforms.

Can I bring a client or colleague into the room?

Yes. Rooms can be used for one-to-one or small group sessions. Please confirm numbers when you enquire.

Is there somewhere to make a coffee?

Yes. A communal kitchenette is available to all room users during their booking.

Are there toilets on site?

Yes. Two bathrooms are available for all room users.

How does billing work?

You pay only for the hours you book. No monthly retainer and no minimum commitment. Invoices are issued monthly.

Can I list Sidcup Space as my practice address?

Yes. Once you're a regular user, you can list Sidcup Space as your practice address on professional directories, social media and booking pages.